DEVISING AWARD-WINNING, CATEGORY DISRUPTING PRODUCTS
@HyattConcierge
What if you could reinvent hotel concierge service for the 21st century? To help Hyatt better serve customers, created a tool to engage customers at 700+ properties in 50 countries, 24/7, from a single hub. @HyattConcierge was featured in USA Today upon launch and celebrated by Mashable as “the future of the hotel industry and social media.” The award-winning, disruptive rethink to customer service has facilitated 300,000+ customer interactions and was named a 2016 finalist for a Shorty Award (Best Customer Service).
